We're here to assist with any returns or exchanges you might need! Please note that returns and exchanges are accepted only if initiated within 10 days from the date you received your item. Items must be returned in their original, unworn condition, including all original packaging. To start the returns process, please email us at info@renuestudios.com.

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Please note: We are unable accept returns or exchanges for items purchased on sale.

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What is your return policy on earrings

We are unable to accept returns for refunds on earrings for hygiene reasons. However, we are pleased to offer exchanges or provide an online gift card for these items instead!

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How can I process my return?

For initiating a return, please reach out to us at info@renuestudios.com. Include in your email the following details:

- The Order Number
- The Reason for Returning

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Our team will provide you with the return address and further instructions. You are required to send the item back to us within 7 days from our initial email communication. Please note that return shipping costs are the responsibility of the customer.

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Upon receiving your return, we will process your exchange or refund within 5 business days, provided that your item meets our return criteria.

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Please keep in mind that tarnishing that occurs over time is not considered a fault

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